Job Snapshot

Greater Western Sydney
Employment Type:
Job ID:

Job Summary

  • IT Service Transition Transformation Program
  • Long term contract opportunity
  • Complex Vendor Agreements

The Company – Our large public sector client is running a major IT service transition transformation program. The program includes setting a managed services agreement with a large on and off shore service provider. Working alongside an experienced Commercial Manager, it is the role of the Vendor Relationship Manager to ensure key relationships with Service Providers are built and maintained and SLA’s and KPI’s are met and achieved.

The Role –  An exciting opportunity to build on your relationship management skills with a portfolio of IT contractors and resources holding the services providers accountable to deliverables and performance. The role will require a skilled resource who is able to assist in transitioning to a new strategic supplier whilst disengaging from an incumbent supplier.

-This role will require experience managing the performance of multiple internal and external service providers and a thorough understanding of ICT processes.

-Drafting and managing service agreements, with a proven ability to lead performance disputes with internal and external service providers.

-Ensuring the ongoing performance and process improvement of services across hybrid platforms.

-High level of skill in the delivery of IT services in an outsourced and multisourced IT environment, with a key focus on driving contractual SLA’s and KPI’s.

-Implementing, chairing, and ensuring a detailed Governance framework is in place and being met.

-Building & maintaining relationships with suppliers by providing expertise & facilitating relationships.


The Person

-A tertiary qualification in a legal discipline, business, and/or an IT related discipline.

-High level of knowledge regarding contract management and vendor management in an ICT environment.

-Proven experience in negotiating and performance monitoring of large and complex IT contracts.

            -Demonstrated experience in successful service management in varied technology spaces.


For more information you can contact Andrew de Roos in our Sydney office via email on quoting Job Reference 519748 or alternatively, apply here to register your interest.